Return & Refund Policy | Floaral care
🔄 30-Day Hassle-Free Returns
Eligibility Criteria
- Return window: 30 days from purchase date
- Product must be unused and in original packaging
- Original invoice/receipt required
- Seal and tags must be intact
Return Conditions
✅ Accepted Returns:
- Damaged or defective products
- Incorrect product delivery
- Size/Color mismatch
- Unsatisfactory product quality
❌ Non-Refundable Items:
- Opened cosmetic products
- Hygiene items
- Customized/personalized products
- Sale/Clearance items
Refund Process
- Contact customer service within 30 days
- Receive return authorization
- Ship product back (customer pays return shipping)
- Inspection of returned item
- Refund processed within 5-7 working days
Delivery Charges
- Standard Delivery: Rs.99 nationwide
- Free shipping on orders above Rs.2,500
Refund Methods
- Original payment method
- Store credit
- Bank transfer
